Refund policy

Christmas exchanges until 15 January 2027

If you buy between 1 November and 24 December 2026, you can exchange or return for store credit all the way until 15 January 2027. The return must be created in the return portal no later than that day. This applies in Denmark and in the rest of the EU, at the usual prices (see below). Refunds to your payment method are not extended. For those, the usual 14-day right of withdrawal applies from the day you receive the item. See the full rules in our terms and conditions, section 5.

Returns

All orders are covered by our standard 14-day return policy*.
The return period starts on the day you receive your order.

For exchanges and store credit, the items must meet these conditions:

The returned items are in as-new condition
The returned items are properly packed
The items have not been exposed to perfume, make-up or smoke
Hang tags or labels have not been removed or damaged

If you want a refund, the statutory right of withdrawal applies. You may try the item as you would in a shop. If it has been used beyond that, you are liable for the loss in value, and we deduct it from the amount.

Create your return in our return portal Sainté Copenhagen Return Portal
before the 14 days have expired. You can also withdraw by writing to kontakt@sainte-cph.dk.

Exchanges

In Denmark, we offer FREE EXCHANGES if you have bought the wrong size or simply want to swap your item for something else.
For exchanges, the return period is 30 days.

You can create your exchange via our return portal:
Create an exchange

*In Denmark, we cover the cost of one exchange per order. If you live outside Denmark, see the section “Returns from outside Denmark” below.

Store credit

We offer free return shipping when you choose to be refunded as store credit. You get this option at the end of the return portal, where you can choose the refund ‘store credit’. For refunds as store credit, the return period is 30 days.

Choose a return with store credit

Returns from outside Denmark

If you live in Sweden, Germany, Poland, Austria, Luxembourg, Belgium, France or the Netherlands, these prices apply:

Exchange for another size or product: €9.95 (SEK 110 / PLN 45)
Store credit: free return shipping
Refund to your payment method: €14.95 (SEK 165 / PLN 65), deducted from the amount refunded to you

If you live in another EU country, these prices apply:

Exchange for another size or product: €19.95
Store credit: free return shipping
Refund to your payment method: €24.95, deducted from the amount refunded to you

Create your return in our return portal within 14 days. Outside Denmark, you need to print the return label.

How do I return my order?

Create your return via our return portal:
Sainté Copenhagen Return Portal

Pack the item(s) in the packaging they were delivered in

Print the return label you received

Attach the return label to your return parcel

Drop off the parcel at a parcel shop run by the carrier shown on the return label

Frequently asked questions

How do I return an order I have previously exchanged?

When returning an order you have previously exchanged, use the same order number.

When will I receive my exchange?

In Denmark, we ship your new item as soon as you have dropped off the return parcel at the parcel shop. You do not have to wait for it to reach us.
Outside Denmark, your exchange is shipped once we have handled your return parcel. This happens within 1-3 business days after the return parcel has arrived with us.
You will receive a confirmation email as soon as your exchange has been packed and sent with the chosen carrier.

When will I receive my refund?

If you withdraw from your purchase, we refund you as soon as possible and no later than 14 days after you created your return. We may wait until we have received the item or until you have shown that it has been sent, for example with the tracking from the return label.

If you have not heard from us within 14 days after the parcel has arrived with us, please write to kontakt@sainte-cph.dk.

Can I cancel by simply refusing to accept the parcel?

You cannot cancel simply by refusing to accept the parcel without also clearly notifying us.

Can I return two orders together?

Unfortunately, it is not possible to return two orders together, as our system does not support this. Please create a return for each order and send them in separate parcels.
If you want to save on return shipping, we offer, for example, an exchange for another item or a return for store credit.

Will my discount code become invalid if I return part of my order?

When you return an order where a discount code was used, it may affect the validity of the discount code if the original conditions for the discount are no longer met after the return.

For example, if you used a discount code that was only valid when buying exactly two longsleeves at a combined discounted price.
If you return one of them from the original order, the remaining longsleeve will be priced individually, which may result in a higher price, as the discount was based on buying two.

If you need more information, our customer service is happy to help - Email: kontakt@sainte-cph.dk